Customer Service
We proactively monitor our customer’s systems with online monitoring tools and receive automatic alerts of any system errors. We often know if there’s a problem and arrange for quick warranty service before the customer even realises that there’s an issue. We are always just a phone call away for any after-sales questions or support @ +63 949 882 0341.
- Severity 1 (loss of power) issues are handled 24×7 365 days a year.
- Severity 2 and 3 issues are handled during normal weekday business hours.
We also offer panel cleaning services to ensure systems always run optimally.
- System designs;
- Return-on-investment modelling;
- Computer generated energy production simulations;
- UHD drone video site surveys;
- Azimuth, shading and temperature loss analysis;
- Blueprint wiring schematic;
- AutoCad physical layout design; and
- Net Metering application assistance.